Telephone Orders
CALL TOLL FREE: 800-726-0851
LOCAL CUSTOMER CALLS: 303-794-3928
Customers with established credit and those who wish to use Visa, Mastercard or Discover may place orders by telephone Monday through Friday between 8:00 am and 5:00 pm Mountain Time. In order to serve you better, please have your account number ready as well as the catalog order number and a brief description of each item.

Credit Accounts
Sales are net 30 days to established accounts only, otherwise, pre-payment by check, money order, or credit card will assure you of the same prompt service. If you would like to establish a credit account, call customer service and request a credit application, or fill out our online application form.

Purchase Orders
Purchase Orders from hospitals, medical facilities, government agencies, universities, schools, and others without prior application, are accepted at our discretion.

Fax Orders
Faxed Orders and Purchase Orders are accepted any time day or night. Fax to: 303-794-3704. Please indicate your account number, Purchase Order number (if applicable) or the type of credit card. If ordering with a credit card also include the credit card number, expiration date, name of card holder, phone number, and your signature.

Foreign Orders
Unless prior credit has been established, foreign orders must be paid in U.S. currency. Contact us for terms and shipping rates on prepaid international orders.

Minumum Order
Please adhere to our $30.00 minimum order policy.

Delivery Time
Orders placed prior to noon Mountain Time will be shipped the same day pending stock availability. We will notify you of any backorders.

Shipping & Handling
Shipping and handling charges are added to each order. Orders are shipped UPS ground unless otherwise requested. Overnight and second day deliveries are available at an additional charge. There is an additional service charge for COD (Collect On Delivery) shipments.

Price Guarantee
We strive to provide our customers with the best possible prices. We want to keep you as a customer and we want you to feel assured that you are always receiving the best price. Therefore, if you see an item for less in another catalog or literature, let us know.

Warranties
All products are sold with the manufacturer's warranty. Products that become defective during the manufacturer's warranty period should be sent directly to the manufacturer with proof of purchase. Instructions for warranty accompany each unit.

Returns
All returns require prior authorization. If you wish to return a product, please call customer service to obtain an RMA (Return Material Authorization). Authorized returns are accepted within 30 days from invoice date and only if the item is in new, resellable condition with original packaging. Items showing damage or use are not returnable. Certain products submitted for return may be subject to a restock charge depending upon the nature of the product. Note: Packages that are returned without an RMA number may be refused. Freight charges incurred due to returned merchandise are the responsibility of the customer. Specific return instructions are included with each shipment.

Damaged Shipments
All shipments are sent UPS unless otherwise specified and each package is fully insured. If your package arrives damaged, keep the product(s), box and wrapping materials and notify UPS at once. After you have notified UPS, you may contact customer service to report the damaged package. Do not return the package to us.

Defective Items
Defective merchandise may be returned within 30 days of invoice date for exchange after obtaining an RMA number. (See Returns above).

PRICES, SPECIFICATIONS, AND AVAILABILITY SUBJECT TO CHANGE WITHOUT NOTICE.